Privacy policy


At Urban Cat, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.urbancat.co.nz.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

  • Order history

  • IP address and browser details (for analytics and security)

We only collect information that is necessary to provide our services.

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve our website experience

  • Send marketing emails (only if you opt in)

We do not sell or rent your personal information to third parties.

Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, such as:

  • Payment processors

  • Shipping and courier partners

  • Website hosting and analytics providers

These third parties are required to protect your information and use it only for the services they provide to us.

Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can choose to disable cookies through your browser settings at any time.

Data Security

We take reasonable steps to protect your personal information using secure technologies and best practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights (New Zealand Customers)

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Withdraw consent for marketing communications at any time

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to legal requirements or our business practices. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

📧 orders@urbancat.co.nz