Terms of service


By accessing or using www.urbancat.co.nz, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or purchasing from Urban Cat.

General Conditions

Urban Cat operates this website for customers within New Zealand. We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from us.

Products & Availability

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice. We make every effort to display product descriptions, images, and pricing accurately; however, we do not guarantee that all information will be error-free.

Colours may appear slightly different due to screen settings and lighting.

Pricing & Payments

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable.

We accept secure payments via trusted third-party payment providers. Urban Cat does not store or have access to your full payment card details.

We reserve the right to change prices at any time without prior notice.

Ordering & Acceptance

An order is only confirmed once payment has been successfully processed and you receive an order confirmation email. We reserve the right to cancel or limit quantities purchased per order in cases of suspected fraud, system error, or stock shortages.

Shipping & Delivery

Shipping timeframes and costs are outlined in our Shipping Policy. While we aim to deliver within the estimated timeframes, delays may occur due to courier issues, weather events, or other factors beyond our control.

Returns & Refunds

Our 15-day Returns & Refunds Policy applies strictly to faulty or damaged items only. We do not accept returns for change of mind. Please refer to our Returns & Refunds Policy for full eligibility details.

Use of Products & Safety

All products sold by Urban Cat are intended for pet use only. Pets should always be supervised while using toys or accessories. Urban Cat is not responsible for injury, misuse, or damage resulting from improper use of products.

No toy is indestructible. Please regularly inspect products and discontinue use if damaged.

Intellectual Property

All content on this website — including text, images, logos, branding, and design — is the property of Urban Cat and may not be used without written permission.

Third-Party Services & Links

Our website may contain links to third-party websites. Urban Cat is not responsible for the content, privacy policies, or practices of any third-party services.

Limitation of Liability

To the fullest extent permitted by New Zealand law, Urban Cat shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will take effect immediately upon being published on this page.

Governing Law

These Terms of Service are governed by the laws of New Zealand.

Contact Information

For any questions regarding these Terms of Service, please contact us at:

📧 orders@urbancat.co.nz